I found the customer service rep very responsive and professional in answering my questions prior to purchase. I received an overabundance of promotions to upgrade my services after purchase of what I wanted. I found it easy to learn and create slideshows and videos. It has many capabilities which I've not tried, yet. I'd like to see the capability to set the slideshow timing to automatically end the show on the last note like Windows DVD Maker used to do. It's not hard to work around because I can still adjust individual slide times to make this happen. I like Kizoa and have recommended it to several other people.