My order was "shipped" on the 20th of December 2016. It is now the 12th of Jan 2017 and still nothing. I totally understand the holiday period but emailed to check that my product had been sent and to ask if this was normal for the holiday period. Still no reply. Extremely slack, no contact and disappointed. Hoping I either receive my product or a refund!
Hello Rongo,
I am so sorry to hear that you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A customer support representative will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine