Ronda M.

I have never given a retail vendor a negative review but this one I couldn't let pass! We ordered almost $300 worth of merchandise from this company. Was assured that we would receive the items by the 12th of April 2018 as we had an event on the 15th which was that Sunday. They sent out partial shipments and then didn't send the rest and had the nerve to say that they sent me an email saying that the items were on backorder and they lied. The problem was that their employees carelessly did not track correctly what they had sent and thought that the order had been filled. I didn't receive my last shipment which was supposed to arrive today and when I contacted them they had no Ideal what items were missing. Then to add insult to injury Josh had the nerve to tell me that if I paid a $100 I could have it by Saturday. NO! He said that it would cost $288 to ship it so that I could get it by Saturday. Again NO! They had the nerve to want me to pay for their mistake and shipments don't cost that much it does cost the $100 that he wanted me to pay. Then he had the nerve to say that they could ship it to me on Monday, what for the event will be over? I told them that if they sent it to me then I will reject it! They are ruining our reputation because of their carelessness! THEY WERE QUICK TO TAKE OUR MONEY BUT NOT QUICK TO FIX THEIR MISTAKE!