Ron A.

I upgraded my membership from standard to advantage. In doing so LifeLock changed my membership ID and so forth. The changes caused me not to be able to lock my credit file. After calling support seven plus times issues still unresolved. The technical support personnel keeps telling me the case has been escalated and that someone will call me. To no avail no one has called. I'm still unable to use a feature that I am paying for. Poor customer service and technical support. English of those you speak with is an Asian thick accent which prevents good communication. Don't use LifeLock because they do not value their customers. Bad business!