Romz M.’s Reviews of DressLily & more

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3/25/21

SCAM COMPANY!
Promised to refund my postage but kept my money instead. The clothes are cheaply made in China. Horrible products sold from the website deceiving customers by showing beautiful images.
Items are not as described, arrived ripped and looked used.
They've blocked me from live chat because I've asked for my refund after returning the tissue like material clothing to their warehouse in Spain.

The website has a satisfactory button which doesn't work or bring up anything. I wonder why the satisfactory button doesn't work!

I still want my postage refund as promised.

Hope Jessica Chan and the rest of the incompetent managers reads this message,
Not sure why this company has a marketing social media team responding back to bad reviews. This company sucks and you all know that. It pays the bills though I suppose. I bet none of the people working for such ridiculous company would take the clothings if it was for free, that's how pathetic this company is as well as their products.

Tip for consumers:
AVOID purchasing in first place. Beat buy from a UK based company and pay the little extra. Trust me!

Products used:
Bought two dresses which I've returned because the quality was thin like tissue.

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Thank you

CustomerService R. – DressLily Rep Over a year old

Dear Romi,
Thank you for notifying us of your complaint.
We have checked the value on the return receipt, the return postage is 13.7GBP, not 20GBP.
We have misread it as 20GBP and already refunded 14.21USD and 13.48USD to your paypal account for the return postage. Our return postage refund is more than your actual return postage. You can check your refund later with your paypal.
Best Regards
Dresslily Customer Service