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This is just an update to my previous reviews.
This is regarding the wrong color shofar they sent me and when I was about to mail it back I noticed a crack on the shofar. I mentioned the crack during the conversation via phone with the store representative. I was told to mail it back for the right exchange and they would reimburse my shipping money as well.
I have been trying to contact the Judaica Web Store company via email. The same horrible service, it takes very long for them to respond. They refunded some amount for the shofar, not the full amount. And refusing to pay the shipping as well. They know the reason why I sent it back but they keep telling me that the shofar's crack is ok and it was kosher, thou they know it was not a reason. It is obvious they are making up stuff not to pay me money. They are thieves and liars. It makes me highly doubt that the product they sell are kosher, since they do not act kosher way with customers
Tip for consumers:
Be careful what you buy from them, better don't buy anything from the company
Products used:
I returned the product but did not get the full refubd
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Dear Roman,
After reading over the emails with our Customer Service Representatives and the checking the actual shofar, we will unfortunately not be able to refund the return shipping as the shofar was not defective and it is in fact 100% Kosher. As we state on our website that Shofars sent may not be the same color as pictured. Light colored shofars like the one you received are usually more expensive as they are more rare in nature.