Rolf R.

I see that most people here have positive experiences of Geekbuying. And I understand that when everything works out good it is positive. But not so when the product delivered show up as DOA (dead on arrival). That happened me with a fairly expensive item worth about US$ 230 from Geekbuying.

Ok, after a long delay with videos that proofed my case, they acknowledged that they should pay back my money. Also the freight costs of the return, on slightly more than US$35 for the cheapest way of transportation. I also claimed for the quite unessecary customs costs of US$ 27, as the item sent, was faulty from the beginning.

Ok, long story short. After 20 emails to them and back, I finally got my money for the item and had many struggles to get back only a part of the freight costs. They had initially fully agreed upon those, but when it came to reality, they did not want to pay more than just over half of it. US$ 20 insted of 35.

So after a long wait for the item, and then after that, also more than a month of struggling I lost US$ 42 on this business with Geekbuying. For nothing!

I understand that people are positive when things go right, so also for me, but when it works out wrong, there are better companies to deal with. I have much better experiences with both Banggood.com and DX.com. And yes, it has gone wrong in some of their businesses too, but they treated their little customer much better.