Rohit R.

Fraud Company, Please Don't fall trap by using services of this Printvenue. They don't have any return or refund policy for bad quality paper and printing. Please read below email communications and please visit link to check difference between 02 orders before ordering anything from Printvenue. Image Link: https://we.tl/t-nV7e0pb9XA

Dec 18,2019, 9:31 AM
Hi,
I received my order today and got surprised by paper quality & printing quality. I just wanted to ask why you guys have degraded your services suddenly, are you going to shut down your business?
Paper quality is very very cheap, even less than my normal printing paper.
Print Quality: It seems Printer got shortage of ink and somehow its printed, faded quality with cartridge mark on page.
Please arrange reverse pickup and refund the full amount asap to avoid social media involvement in this order.
ORDER NO.: 3808-0008-0444
Thanks

Dec 18,2019, 1:22 PM
Dear Sir,
As per our telephonic conversation, Please find attached image of my new order & previous order. You can see the difference between two orders from the same vendor, same design. Don't forget to check the first email.
Thanks

Dec 18,2019, 7:27 PM
Dear Customer,
Greetings from Printvenue.com!
Thank you for sharing the snap-shot of the product "Letterhead(100 Quantity)" received under the order code "3808-0008-0444". We offer our sincere apologies for this unpleasant experience.
We assure you that what happened in your case is not the typical level of Printvenue customer service. We value your relationship with our company. Please be assured that your concern has been forwarded to the specialized team to take necessary measures ensuring that such incidents are not repeated again.
Kindly be assured of getting further updates in this matter within 3 business days.
We seek your patience and understanding.
We are always at your service. For any other assistance, feel free to call our customer care team on our new contact number 011-4084-4540 from Monday to Saturday between 10:00 A. M to 7:00 P.M., or email us at *******@printvenue.com.
Regards
Printvenue support team

Dec 20,2019, 10:23 PM
1. Order quantity is 200
2. Amy update on replace, paper quality and printing?
Thanks & Regards

Dec 21,2019, 12:45 PM
Dear Customer,
Greetings from Printvenue.com!
At the onset, please accept our sincere apologies for the delay in resolution. We gauge your disappointment. Your exasperation is justified. It was never our objective to create any discomfort for you. This is one of the incidents where we were not able to meet your expectations.
We would like to inform you that we have sent a priority chaser to our team. You would be communicated in this regards at the earliest.
We hope that you would be generous enough to allow us some more time
We are always at your service. For any other assistance, feel free to call our customer care team on our new contact number *******4540 from Monday to Saturday between 10:00 A. M to 7:00 P.M. or email us at *******@printvenue.com.
Regards,
Printvenue Support Team

Dec 27,2019, 11:29 PM
Dear Team,
It's already more than 09 days and I am still waiting for the proper resolution, refund and reverse pickup of letterhead as it is of no use for me.
Notice: If no proper reply received within 03 working days then I will be writing NEGATIVE feedback with image proof at any social media or any source. Also, I will take help of any designated bodies such as consumer forum, consumer complaint redressal team etc.
Thanks

Jan 2,2020, 5:44 PM
Dear Customer,
Greetings from Printvenue.com!
As per the update received from our concern department we acknowledge that you are not satisfied with the Letterhead(100 Quantity) delivered. We regret the discomfort caused to you. Please be informed that printing quality is totally based on the quality of image provided by you. And we had printed the same as image uploaded by you.
Please be advised that our website and designs keep on updating on a daily basis and hence 100% similarities could never be assured for the designs. However, we would like to inform you that the delivered product is as per the updates provided by you only.
And also would like to inform you that we had dispatched the product after quality check only and as per our quality parameter there is no issue with the delivered product. Hence, we are feeling sorry to inform you that replacement or refund is not possible against the delivered product.
Thank you for your understanding in this matter.
We are always at your service. For any other assistance, feel free to call our customer care team on our new contact number *******4540 from Monday to Saturday between 10:00 A. M to 7:00 P.M. or email us at *******@printvenue.com.
Regards,
Printvenue Support Team

Jan 2,2020, 5:48 PM
Hi,
1. I used your template not uploaded mine.
2. I have sent you 02 images of my previous order and current order and you can check the difference.
3. The resolution provided if absolutely rubbish and we are termination all future orders and business with Printvenue and we will be taking necessary action against printvenue and will be soon posting reviews with previous and current order.

Anyways thanks.