Ordered overnight delivery. Four days later they had not even shipped yet so I sent a message to cancel the order. They refused stating that their site clearly states orders can't be cancelled. There site also clearly states (falsely) order by 1 pm get next day delivery. I have since seen numerous other complaints online about this same issue, so they are advertising something they know is often false, and do not want to cancel the order and refund. I was a repeat customer, but will never deal with these people again. Deceitful business practices are good for long term business success.