Roel B.

Two weeks ago I canceled my reservation, nr XA-XHLV3K, property******* (Cork. Ireland).

I am eligible for a full refund. AFTER TWO WEEKS I STILL DON'T HAVE MY ONEY BACK!

I called your service department three times now, and each time I get a different answer. Yes, the refund has been booked to my credit card, and yes, only a few days, Sir. Next call: we are busy, it may take two weeks. And today's call: there is a technical problem with your system I now have to wait until 6 April.

And the technical people who have to solve the problem: they don't work on Sunday, Sir.

WHAT A GREAT SENSE OF URGENCY! And in the meantime I am waiting...

I WANT MY MONEY BACK NOW!

No more excuses about large volumes of cancelations, or systems that have a problem.

FIX YOUR $#*! AND PAY ME MY MONEY!