rodolfo w.

I bought a ticket for 5800 USD that I needed to get refunded.
Now in the original termas and conditions it appeared refund fee at least 250 USD. When I called to get refunded the agent in India told me that the fee was 2000 USD, I asked for the information about that fee. He said he cannot give me anything in writing only orally. I asked for his supervisor, he said he is alone in the call center. I refused to accept an out of the blue fee without written policy, so I called next day. The new agent also in India told me about the same story: no written documentation about the fee. She offered me a 200 USD discount, which I accepted since according to them (again orally it was the last day when the refunding was possible.) when i finished paying USD 1800, she said the refund of the ticket was 200 USD less than what I paid. So we were back to the USD 2000 fee but the explanation for this reduction in the refund was that I had to pay tax. (on my refund: VERY strange)
I sent an email complaining about the lack of clarity to FlightNetwork, but until now I have not received any reply.
Let this report be a warning for those that intend to use them