You completly mess up everything.
When you sell VIP tickets make sure you send everything that is needed to VIP access. I called you foe support and got absolutely no help and was told oh well.
We couldnt use the VIP entrance and thus could not assess the VIP lounge area. I find ally i had to go to guest services at the venue. Luckily these people were nice
Enough to take care of us even though we were missing our necessary entrance passes they drove us to the VIP area. Vdry
Last time I'll ever buy from your company. You are a completly unorganized unprofessional company.