Rodger R.

Ordered a Sauna stove through KBA Authority in October 2023, and they said it was on back order and wouldn't be in until late December 2023. The price was roughly $150.00 less any where else. I agreed to wait til December. Late December came and they said there was no opportunity to get Sauna stove in the near future, however if I paid an extra $220 dollars they could get me one. I was led along for three months. I discussed with KBA my concerns to which they stuck to the additional cost as the only solution, KBA never apologized or tried in any effort to come to some agreement. They are extremely short and very rude. I want to warn others of their lousy customer service.