Thumbnail of user robynk150

Robyn K.

Montana City, United States

Contributor Level

Total Points
80

1 Review by Robyn

  • Pool Supply Unlimited

6/15/23

First and foremost, know this company is a third party supplier. They do not carry these items you are purchasing in stock. You will need to wait until they order the item for you and then ship it to you. This in not something is noted on their web page. Once you have ordered your product you will mist likely find out it will take nearly 6 - 8 weeks to get your order. If you can wait that long, this may not be of any concern? However if you don't have that kind of time to wait, buyer consider yourselves warned! Don't event think about canceling! They will charge you a restocking fee and only return what remains on your purchase price. Granted, I suggest dealing with thus company by phone as opposed to email. Perhaps, I would have been given options I was nit offered via email? What I do know is a reputable company with a restocking fee would have informed you this was their policy, then asked if you are certain you'd like to continue woth your cancelation? Providing you the option. Because once I found out this was how they conducted their cancelations I responded with wanting to keep my order. Unfortunately they said. They could not be of help they had already canceled the order.
By my experience it would appear they are just as happy to make their stocking fee as provided you with any products or make sure they have a happy customer.
Buyer be ware...

Tip for consumers:
They are a third party company and because of this, shipping may take longer.
Cancelations require a restocking fee and partial refund.

Products used:
None

Service

Robyn hasn’t received any votes.

Robyn hasn’t received any thanks yous.

Robyn doesn’t have any fans yet.

Robyn isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user peachnectarsnk
4/8/24

Placed an order with this company. They contacted us via email the products were not in stock and...

Thumbnail of user erikas441
9/29/23

The part we ordered was perfectly fine. I paid $500 for overnight delivery at noon on a Friday....