I am hard of hearing and have problems seeing things. I did ordered a hat and a shirt but which I did not see where got shipped and thinking this is Collingwood. I live in wasaga beach and the sport chek was at Collingwood. But the order went to Orleans, Ontario. I called the customer service and I got someone does not speak English, had a hard time understanding what the person saying. When I ordered then I changed my mind, i tried to cancel the order and it says cannot access to the web site. It sounds like they did this on purpose. When I talk to them on the Phone, it sound like they don't want to do it. Will I ever order any thing. Hell, no! I did not know they were that bad..