Rob S.

I've been dealing with Making Cosmetics for several years, and I've spent tens of thousands of dollars with them. There have been a few issues (to be expected) and most have been resolved, usually shipping delays.

Recently however I had an order sent and it was shipped FEDEX. They allow the option to have things shipped on your account, which I do as it benefits my rates with FEDEX. Well, this particular shipment consisted of 4 packages. 1 package never arrived and when I tracked it it was registered as damaged and returned to the shipper (Making Cosmetics). When I called them, I was told that a claim had to be filed and I couldn't get more product sent out as a replacement or a credit until the claim process was completed. So, I was forced to buy another unit and pay for overnight shipping because by this time I needed the product desperately. Over the course of the next 6 weeks I would call several times, and never getting any satisfaction, just the same run around over and over. "Let me look into this and I'll contact you before the end of the day" only I never got a call, ever. I always had to call back. Today I am told that I have to sign a waiver releasing Making Cosmetics from liability to ship products on my account. WHAT? I run a business too, and we sell and ship things daily. Sometimes those things get damaged or lost. I NEVER tell my customers they're responsible for something I sold and shipped to them and that they have to assume responsibility. That's horrible customer serviced and they have thus lost my business forever.