Rob R.

As for mid 2023 reality:
Interpals heavily rely on "automated system" which have an extensive authority: suspend accounts, send template messages, autodetect keywords, etc...
Their system is poorly made and very low quality.
Also bad by base (not fit for purpose) because very similar for the ones which operates on low quality dating sites.

But have close to 0 human presence/ oversight.
Some reviews do talk about moderators - I did seen only bots with human names, who send template messages, and autodetect files/ data, like: is the user attached/ uploaded picture?

To ask for ID vertification via automatic template messages after auto suspension is more than ridiculous also insecure. Also they "forget" to consider that people may NOT wanna use their platform for dating.

Update:
After checking most of the reviews (here and other places as well) and also the people who done multiple reviews seems to have a contributing pattern here above the poor quality automated system:
Certain (usually former) users* who "make their business" to:
- mass search/ report profiles for whatever
* Most have female names.
When such combined with auto-systems which do suspend profiles after like 2 reports = sabotaged unusable platform.