Rob M.

Sooooo, I have to begin by saying I "used to be" a loyal Williams Sonoma customer, but as of today I'm done with them. In the past year I've had nothing but problems with products their selling. They will be quick to tell you that of the products they sell they are not responsible for failure and will quickly direct you to the manufactures phone number, after that your on your own. "Be Aware Of This"!
So far this. Year I've had failure of a very expensive coffee maker, a coffee bean grinder, and a mixer. All three products were what I thought to be top of the line products, wow was I wrong. Upon calling the manufacturers customer service line is nothing but a pure joke. You get someone who doesn't know how to speak the English language much less understand it. Look, without going into my disappointing experience which I'm sure you already know let me just tell you this.
It's not just Williams Sonoma I'm disappointed with, it's just about everywhere you shop these days. The days of "good customer service" is behind us. These days it's call centers with people that can't even speak our language, it's called "out sourcing"... and it's everywhere. I don't have an answer for correction. The sad bottom line is this; just about everything you buy these days is not returnable, not serviceable, but merely disposable. Buy it and be prepared to dispose of it. So Sad!