I ordered $130.00 of merchandise from this company on the 27th of November and it is now December 7th and have yet to receive anything. I have sent 2 emails and not gotten a response other than an automated "Your email will be answered with in 1 business day. When I requested a catalog I received it in 3 days. WTF? I only ordered 3 Memorial Lockets and a stupid Frog. The reason I ordered from them was because they are the only ones I could get these particular lockets from. Great Customer Service. You just lost a repeat customer.