I have ordered a few things this time and wanted to know where my product was and if the product was in stock as one of the items are for my 11 year old's birthday and was given the excuse that they did not know if my item was in stock or when it would ship out and that they could not call their distributor to get the info and to look out for their email. Needqless to say I did get my product in time for her birthday and will have to think if I will order from them again.