robin m.

I think there is a breakdown in the communication between cust. Serv and the warehouse i ordered boots on friday night. Over the weekend found the reviews on boot biz started to get a little worried. Called first thing monday to make sure order processed and when to expect delivery i was told 12 days the warehouse has the order but no tracking number as of yet to expect tracking # in 48 hours or call back wed. Afternoon. Called cust serv weds. Was told no tracking # as of yet should be shipped by fri 7 days after i ordered. Got home thursday after work boots were delivered that day excellent shipping time received boots on 4th bus. Day from order. Cust serv. Still has no idea if they have been shipped there is definitely a problem with communication but worth dealing with this company good price, excellent shipping, poor communication. All in all i will buy from them again and would tell a friend