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Robin J.

Contributor Level

Total Points
87

1 Review by Robin

  • AW Bridal

7/30/15

Horrible customer service, horrible product-I will never use this company again. Ordered a dress in dark golden rod to wear to my daughter's wedding. Paid extra to be custom made in my size. Chest area 4 inches too small so I can't zip it-hips three inches too small so could not sit down even if the top fit. Bright shiny yellow under the golden rod sheer fabric gives the whole dress a green hue-and not a pretty green at that! Numerous emails with company, pictures showing that the dress was incorrectly made and incorrect color. Lots of back and forth with them insisting it fits when it clearly doesn't- finally received less than 1/2 of what I paid as a refund although their website says full refund if it was their error. Lots of headaches using this company! Goodwill gets this dress and I had to buy one off the rack at a local bridal shop in order to have a dress for the wedding.

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Robin Has Earned 7 Votes

Robin J.'s review of AW Bridal earned 7 Very Helpful votes

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