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This is my second time ordering from this website. I ordered in September 2021. This order was paid for and hit has not shipped. It has been in the waiting to pick up status for over a week. I have contacted the company to let them know that this shipping had a promise date of 10/25/2021. It is now 10/30/2021 and it is still in the waiting to be picked up status. I need this painting before November 3,2021.
The customer service reps keep saying " you will receive your painting before (11/3/2021). I don't know why this is in the waiting to be picked up status for so long however if this item isn't here by 11/3/2021 i am going to be requesting a full refund or disputing the charge
Robin H.'s review of Paint Your Life earned 2 Very Helpful votes
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Robin, we are sorry to hear you've had such an unpleasant experience with us. Every PaintYourLife portrait is custom-painted by our artists and it takes a specific amount of time to provide the quality results we are known for. Our team works hard to ensure our customers are always assisted. We are sorry about the issue. We want to make this right for you, thus our team will reach out to you, please check your inbox!