there is no oversight with this company. they could say they are donating items to charity and then take them home or sell them on ebay (they sell on there too). I sent in some really nice condition designer bags (like MK, etc) a few orders ago and one bag had the tags on it and they said they donated it to charity. i dont believe that for a second. I think this company is a scam. They changed the payout system so now everything is on consignment, you cant get paid out so you can wait 6-8 weeks to get $15 and plus have to bring your clean out kit to the PO. waste of time. I will never use them again. I got .65 for a beautiful coach poppy bucket bag. ridiculous. i would have donated it to charity myself.