Robert W.’s Reviews of SetSchedule & more

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SetSchedule

Scheduling

“Do not give your money to SetSchedule”

3/12/21

Verified purchase

• Updated review

Update 8 July 2021 - Just reporting that SetSchedule has won... Their tactics of ignoring clients, refusing to do anything, and the fact that their clients have to work, and can't spend a bunch of time trying to get this company to act responsibly have worked. I believe my year is up now, and have given up all hope of a refund. If you sign up for this complete waste, be prepared for the same.:-(
Update - 9 March 2021 - Received an email from Dhaman Gill, their Director of Business Development (dhaman. Gill@***. Com). Stating that I should continue to work leads, (funny, as I STILL don't have any to work) as they have a non-refund, and non-cancel agreement. Keep in mind, this has now been going on for about 7 months... Emailed him back, and cc'd the CEO (roy. Dekel@***. Com), and COO (udi. Dorner@***. Com). I don't expect they'll ever do the right thing, but hoping I can save some other hardworking real estate brokers and agents from dealing with this despicable company.

Tip for consumers:
Complete scam and waste of money. Once they get your money, they completely ignore all requests for cancellation, and flat out refuse to even consider refunding payment, even if they haven't provided a single thing that was paid for. I'm just assuming here, but as they keep saying that it may take up to a year to see ANY results, and you need to cancel automatic renewal 30 days out, that they're planning on charging you yet again for nothing, if you miss that deadline!

Products used:
Purchased supposed referral and lead opportunities. Didn't use any product, as they NEVER provided anything viable in the ENTIRE YEAR!

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Helpful (3)

Thank you

SetSchedule T. – SetSchedule Rep Over a year old

Hi Robert,
We are sorry that you had to reach out once again for this issue.
However, he Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD
Our team have been continuously sending you emails and text messages inviting you to schedule a meeting with your Agent Success Consultant for them to address your concerns and help you with optimizing your subscription. Please do check our emails and schedule a meeting once you are ready to speak with us. You can also reach us out at 888-222-0011 or support@setschedule.com.
Please follow this link for Setscshedule Master Subscription Agreement which is linked to the invoice you signed. https://www.setschedule.com/msa/

“Absolutely STAY AWAY from this company. Complete scam and waste of money.”

8/31/20

• Previous review

I wish I would have read and believed some of the bad reviews here before wasting nearly $1,600 with them. After 6 weeks on the platform, I've received absolutely NOTHING. Not a single viable opportunity. Not a single valid referral. The information they provided for my local market was currently active, pending or just sold listings - and these were supposed to be potential sellers/listings! One star is actually about 5 too many for this complete scam of a company.
UPDATE - It's been nearly 3 months now without a single actionable lead. My consultant at the company did at least admit that they haven't been able to produce any leads, and that it didn't look like they were a good fit for my area. Unfortunately, they are still refusing to cancel and refund. Still submitting additional information to my credit card company for disputed charge.
UPDATE 7 Feb 2021 - After sending probably 20+ emails over the last 6+ months asking for a refund and for account to be cancelled, I still have yet to receive even a single response or acknowledgement of any email. Filed complaint with BBB, and that is still ongoing, but I don't expect anything to come of it. Hoping maybe somebody will see what a scam this company is on BBB site if they don't see it here. Credit card company (Citibank) ruled my dispute in favor of SetSchedule because, according to Citibank, they never emailed me, so I didn't have anything in writing to support my dispute! That's another story, but another company lost my business there - Bye Citibank! Plenty of other credit card issuing banks out there.

SetSchedule T. – SetSchedule Rep Over a year old

Hello, Robert.

We are sorry that your previous experience did not meet your expectations.

We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.

SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).

https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-

We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.

If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.

https://support.setschedule.com/support/home