Robert S.

I don't even know where to begin. Purchased a couch and dining room table from Crate and Barrel 12/18/21. The items of course were back-ordered to March 2022 for shipment. We reluctantly purchased and were excited to see the items ready to ship by March 23rd.

The confirmation email comes along that items will be delivered between 12:45 and 2:45pm. Then... nothing. No one showed, no one called, no one sent an email, nothing.

Allegedly, the driver was sick - but again, this was multiple chats and calls to Crate and Barrel. They then inform that we will not be able to receive our items until March 30th, an additional week. Unfortunately, knowing that the items were "en route", we had gotten rid of our old items to prepare the space. We are in an empty house without any solution, hoping that the 30th will work.

What kind of customer service is this? No notifications until we call back, only to know the delivery dates of screwed up logistics take a backseat to place shipping on the 30th? This is the only store in which this type of delivery challenge has taken place, ESPECIALLY without any courtesy of giving us a call. I will never buy from Crate and Barrel again... not even a fork.