ROBERT S.

****STAY AWAY****

I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experience.

I have logged over 1.6 million airline miles in my lifetime and TRUST ME... this is the worst experience...

- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date... it took several hours to get this rectified.

- The day of my return trip, one of my two legs was canceled. I called Justfly to get rebooked... I was on hold for 45 minutes... then it took 1.5 hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation... but... they could not reissue the ticket yet... they needed to wait for the originating airline waiver code. When I called the originating airline... they said, "We gave them the code already". Calling Justfly again... after 35 min waiting on hold... someone told me, yes we have the code, it will be re-issued in 24 hours.

- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code... I said yes... I had called them that same day to confirm and they had given that to Justfly. Then the guy said, well, I can not call to confirm, they are closed... I said... NO, they are NOT CLOSED... I just talked to them 30 minutes ago...! What a bunch of liers and losers.

- Finally it took me 3 full days to get the ticket re-issued (24 hours before the rescheduled return flight)... but because of the delay on the re-issue, I could not get any other options to change flight times.

-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-3 hour phone conversations on issues that should take 15-20 minutes tops...

- Please do not use this overseas travel agency, you will regret your experience... I will rather pay more in the future and use a reputable company or airline that I trust.