Lisa went above and beyond to correct a frustrating situation. We purchased a RV in November and stored at the Merrimack location. We gave our pickup date at purchase. Someone forgot to instruct service of our dates. We thought we wouldn't be able to get the bus on the date we requested. Lisa to the rescue, our RV was ready when we needed it... Our many thanks to Lisa. We would give her ten stars it was allowed. Bob and Linda Russo