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The first hotel (four night stay) had no problems at all. The second hotel (3 night stay) did not have the hotel booking as this was not made by AMOMA.com, fortunately the hotel had one last room and AMOMA agreed to refund the difference in price as the hotel doubled the price for a walk in customer, sadly, the last room was very small and somewhat spoiled the 3 night stay.
Robert R.'s review of AMOMA.com earned a Very Helpful vote
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I booked a hotel with amoma 21 days earlier the date of arrival. Some automatic system booked on...
Hi Robert R.,
In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to reconfirm the reservation or relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. A price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in.
We have looked into your case and learnt that you have been refunded for the rate difference, as a compensation for the inconvenience you have faced during your second reservation.
Feel free to contact us at sitejabber@amoma.com if you have any questions about your refund.
Your Customer Support team