- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Well, I ordered five baseball style caps. Turns out two of the five were out of stock, but I had already submitted payment. Fortunately, this was not an issue. I received full credit within a few days. It took almost two weeks to receive the remaining caps, but I realize they were coming from Taiwan. The caps arrived in a plastic bag via USPS. This was a problem. Because NewChic choose to ship the caps in a plastic bag, instead of a box, they were very wrinkled and creased. One of the caps may not be salvageable. I didnt pay a lot for the caps, so I wont loose any sleep about this. But, NewChic, if you are listening, ship hats in a box the next time. Capisci?
Roberto H.'s review of NewChic earned 2 Very Helpful votes
Roberto hasn’t received any thanks yous.
Roberto doesn’t have any fans yet.
Roberto isn’t following anybody yet.
Empty.
Dear Roberto H.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping.
For the hats you received, we are sorry that they arrived wrinkled. Before forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
PS:
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.
Best regards,
Newchic team.