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Yours is the first phantom company I have ever come across and do not deal with phantoms or ghosts that advertises an easy to use port forwarding program that is not ready for the real world. Only 3 people, no phone number or address. Because of disappointing performance with your product, I expect the rest of my money back so I can use it on a real company instead if a phantom. I will continue to complain publicly until I get the refund I am demanding. Your long explanation did nothing to move me because you appear to be a fly by night company and are not up to the required tasks in the real world to deal with your clients efficiently.
Tip for consumers:
A phantom ghost company without resources to deal with customers by phone or mail. They do have a lot of excuses though.
Robert O.'s review of PortForward earned 4 Very Helpful votes
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Hey Robert, I'm sorry that you got double billed and I'm glad that we were able to refund you. We allow people to make 2 purchases / day because some customers have needed to purchase 2 copies / day for them selves and others. In your case that rule allowed you to accidentally click the "Buy" button twice. In any case, we always refund accidental double purchases as long as you let us know within 90 days (the limit for processing refunds with our CC processor. In addition we are thinking about making our cart only allow a single purchase per day because the reality is MOST customers do only want 1 copy / day.
We don't have a phone number because there is just the 3 of us doing support and we get so many calls from people wanting free support that we simply can't handle the workload. We have a very popular site and less than 99.9% of our site traffic actually makes a purchase, yet most of them want their problem solved. When we had a public number it rang non-stop. There are not enough hours in the day to offer phone support for a $40 product. That's why we have the message system. Besides, supporting your network over the phone is pointless. We need to know things that you will have a hard time answering. That's why we have the ticket number system. A support ticket includes things like your network map, router IP address, hops to the internet... all the good stuff that allow to figure out why your port forward is not working.
For most customers it's not hard to get it working, but for a few it's really, really hard to figure out why your network is not doing what we expect. We can usually figure it out and get your ports forwarded. In order to break even we have to get it working in 2.5 hours or less ($40 at $15 / hour). We spend more than that on many of our customers because in the end that time spent is time making our software better.
I don't like being called a scam because I literally dedicate my life to this website. This is all that I do. This is all that Dave does. And we are very, very proud of our website and the guides and software that we offer.