robert H.

We ordered a couch that was "in stock" back in early May on their website. After checking our profile with no updates a week after the original expected delivery date we started our long and tiring relationship with their spotty customer service center. We tried to be understanding with the pandemic so we did not say anything for the first 2 MONTHS. After we began calling looking for updates and kept constantly getting vague responses or false promises the couch would be delivered in another 2 weeks. Our customer profile was not updated with new deliver dates unless we called. The couch made it to the final steps of the delivery process before reaching the local warehouse to be delivered to our apartment about 3 times, yet that final step never happened. The customer service took forever to get a hold of anyone, they clearly did not communicate or look at our account history as we had the same conversation multiple times and any specific information about our order had to be cleared through a manager (who was never available to speak to) and took another day or two to call back. We would have much rather payed double the price then deal with this company again. We were finally cancelled our order after 5 months of waiting and was refunded. Do not waste your time and please look elsewhere for furniture.