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Recap: I placed an order in July 2017, the air miles were never credited, in November I was still chasing them and asking why with no resolution. Finally wrote a review and I received a response which is copied below. Today is December 20th and still no resolution. Read their reply and timelines compared to mine and you will see the ignorance of their customer service, according to them it takes 30 days... she writes this response 4 months after the fact... but I am in the wrong?
Their reply to me;
Responded on 11/13/17
Hi Robert,
Sometimes it helps with simply reading the policies of a company. As per our terms and conditions, all customers will receive their Aeroplan miles 30 days after an item is shipped.
Hope this answers your questions. If it does not, then you are welcome to email us. Or you can keep posting negative reviews which are totally irrelevant to our service.
Cheers!
Terrible customer service. Bought an item, paid in advance and it finally showed up a week later than advertised, then checked my account and the promised airmiles were never applied? Transaction was in July 2017, it is now almost mid November and All I get is there was a problem with my account? And they are looking into the problem and will keep me posted... same email every time I ask for resolution or what was the problem with the account as every other transaction from other companies shows up within days?
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I ordered off of Afterpay, never received my purchase. The phone number rings twice and then goes...
Hi Robert,
Sometimes it helps with simply reading the policies of a company. As per our terms and conditions, all customers will receive their Aeroplan miles 30 days after an item is shipped.
Hope this answers your questions. If it does not, then you are welcome to email us. Or you can keep posting negative reviews which are totally irrelevant to our service.
Cheers!