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Robert G.

1 Level 1 Contributor
  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping

Member since October 2015

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2 Reviews by Robert

1. I recently purchased and installed Norton Security. So far, I have no complaint with the program. However, I also purchased the $10 Computer Tune Up. I figured it was something I could download and run. It wasn't. I had to answer far too many questions before the service could be done - and leaving my computer open to strangers. The agent on the line, Bernard, was courteous. No problem with him. My case # 33278682

2. When I phoned *******854 to ask for a refund, I was left on the phone for a solid 1 hour (forced to listen to a terrible replaying over and over and over again) until I had to hang up. Not a friendly experience. I don't expect to get my $10 back, but I wanted to tell someone what I saw and heard. I may still find a site to share my experience. Will I recommend Symantec? I suppose it could be possible, but at the moment, not very likely.
Almost immediately, I received an urgent request from GearBest stating that they now admit that my package was "lost during the custom clearance." Not sure why they say "custom clearance" since their shipment was sent from within the US, to the US. At any rate, they offered to re-send my camera, OR, they hoped that I would accept a GearBest credit so that I could buy some other item.

I toyed with the idea of giving them another try at sending another camera, but I found the holding my $122,38 hostage distasteful.

I contacted them and said, ok, re-ship.

PayPal had already abandoned my request that since GearBest wasn't going to make things right, perhaps PayPal should.

So when GearBest wrote back "Could you please help to close the case first so that we can apply for this reshipment? When it is a case situation, we can not apply for the reshipment due to our policy and system." I felt tricked again. PayPal had already shut their case down, so what is this GearBest plea about?

I was still trying to keep my blood-pressure under control when I by chance noticed that my PayPal balance had increased. Turns out, that without notifying me, PayPal reversed my $122.38 payment to GearBest. They offered no information as to why, though I suspect it may have something to do with my sitejabber statement.

I'm pleased, but grumbling, that PayPal finally took the moral high ground. GearBest could learn from them.

I wrote GearBest back and told them I will not be doing business with them in the future *because* they dragged their feet every step of the way. Some people MAY be having success with GearBest. I most certainly did not.

I'm done with the whole issue. I wish others success.

Thank you, SiteJabber
Lily L. – Gearbest Rep
Dear Robert,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

We have sent you an email to offer our sincere apology and compensation. Would you please check your email: ***@***glegstilts.com
We want to say thank you for providing us with important information about your situation.

Best regard,

Robert Has Earned 3 Votes

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