Robert C.’s Reviews of LightInTheBox & more

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LightInTheBox

Wholesale Clothing

“Finally being helped and able to get a refund!”

12/21/20

I bought a faucet from them that I wanted to use after I finished remodeling my bathroom. Unfortunately, the faucet does not fit and I cannot use it. I have tried to submit ticket numbers and the staff has not been helpful at all. They are acting like I didn't buy it from them when the order is right in my account. I am trying to return this faucet as it was rather pricey and I cannot afford to eat the cost.

Update: the company has reached out and is offering a full refund so I am waiting to hear back from them. They have been really helpful so far that I am willing to buy from them in the future.

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LightInTheBox F. – LightInTheBox Rep Over a year old

This is Customer Service Supervisor from Lightinthebox. I will follow up your case.

Based on our return policy, for "Non-quality" products, we can only accept and will initiate the return process within 7 days of the order receipt. You can check the return policy statement in following link.

https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0

Your order was shipped via DHL on Feb. 29th, so you should have received it in the first week of March, 2020. It has been over 9 months since you received the order. Usually we could not accept your return request because the order passed the return warranty.

However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22381179 in our ticket center and provide SPECIAL solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.