Robert C.

This company is absolutely TERRIBLE. Do not touch them with a bargepole. They took my money in an instant. They have delivered nothing. And they have not issued a refund.

This is what happened: I had to make a last minute booking to get my girlfriend who was visiting Malaysia, to a destination in Europe before the borders closed due to Corona Virus.

I booked online and paid £662 for the ticket. Of course they took my money in an instant. I typically book several flights every month with other agents and direct with airlines. They all normally confirm bookings immediately and the tickets usually arrive in minutes. But that was not the case here. Money paid. No tickets. Flight departing soon.

So I chased them for the ticket. I tried calling them again and again and couldn't get an answer. They promote WhatsApp as a way to get quick answers. 8 days later they haven't even looked at their WhatsApp messages. So much for a quick response.

Eventually they send me an email demanding to see a photo of my girlfriends debit card held in her hands with the number clearly visible and they also wanted a photo of her passport, again held in her hands before they would issue the ticket. Nobody has EVER required that information before.

She took the necessary photos and I immediately sent them across to DWT. Still no response. I chased and chased and finally spoke to someone who claimed the email hadn't arrived. I sent it again. They still claimed they hadn't received it. Finally they said they'd received it, but it was too late to issue the ticket. They said they'd make a full refund.

Guess what? They took the money off me in an instant. They delivered nothing at all. 8 days later there is no sign of a refund.

I have called them and emailed them numerous times. Most times it's impossible to get through. Occasionally I get through and there is always some lame excuse, or they cut off the call in mid sentence.

THEY HAVE STOLEN MY MONEY.

Meantime my girlfriend is now Stranded in Malaysia for who knows how long and with who knows what consequences and expense.

Avoid this company like the plague.