Made my first purchase on their website after reading recommendations from other artists. Got a set of their acrylic paint for my upcoming painting classes. Signed up for their email list and received a welcome email with 10% off which I couldn't use because according to customer service the paint set was excluded from the discount offer. Less than twelve hours later I received an email advertising free shipping for order s of $25 or more. Since my order was not shipped yet I called and asked if I could get a credit for the shipping fee or if the fee could be waived. I was told that wouldn't be possible that gen though the merchandise was not shipped yet. It didn't make any sense to me and if I could cancel my order I would. And also as a first customer I hoped for a more accommodating store. Too many other options of crafting stores for me to buy supplies from. Too bad for them because they just lost a customer that would be repurchasing their paint and other supplies since I am just etartijg to learn to paint and I am in neeed of all types of supplies and would be loyal to this company if they showed they appreciate my business. But since they act like they don't need ne customers I will spend my money somewhere else.
Hello Roberta,
Thank you for sharing your feedback regarding your first order with Blick Art Materials. We are sorry that the offers to your inquires were not more customer friendly. We will be in contact you directly via email. We do value you as a customer and hope we can find a satisfactory solution. Again, we apologize for the inconvenience.