Roberta B.

PETCO What an amazing company
I have shopped at PetCo for many years at many locations and always found the employees very helpful and pleasant. My most recent interaction was beyond good customer service.
I sent PetCo an email letting them know my pet had died and could they please remove me from their mailing list as it made me sad every time they sent me a new advertisement.
First they sent me this nice note back:
We are so sorry to hear about your loss, and our thoughts are with you during this difficult time. We completed your unsubscribe request, and you will stop receiving all non-transactional emails within 48 – 72 hours. We apologize for any inconvenience the email caused. Thank you again for being part of the Petco family and giving us the opportunity to address your request.
Then they sent me flowers! Unbelievably kind and thoughtful from such a large company.