Robert A.

Over the past 45-years of working with many different real estate companies, my experience with Purple Bricks was the worst. Virtually nothing was done, when or how promised and after the company replaced the agent I had chosen to work with, personal service with the new agent was none existent. Their website did not work well for showing the property to potential buyers (Zillow and Redfin were much better); I had to put my address on their sign pole to identify my property and also had to put out my own flyers. The new agent they assigned to represent me knew nothing about the unique area where my home is located; didn't stay in touch weekly as I specifically requested and then promised to do marketing postcards, with a first draft that was just a Purple Brick's advertisement; and never did get the corrected draft to me after six to seven weeks of excuses. Then when my listing with them expired, they expressed shock that I wasn't going to extend; tried to charge me a minimum fee that was not in my contract; claimed they had a grace period to receive a commission when a potential buyer came into the picture after the listing expired (though there was no grace period in my contract with them) and then they contacted the potential buyer's agent trying to press for a commission through him.