Rmz S.

Let's go over the first thing. Fees.
For the seller, anything under $15 Poshmark will take a flat rate fee of $2.95. Anything over $15 Poshmark will take 20%. Buyer pays for shipping $7.45, which makes your items look way overpriced sometimes. You are able to discount the shipping or make it free, but poshmark will deduct that money from your earnings. The down side to the flat shipping rate is you could be selling something that is as light as a piece of paper and as small as a quarter and it will still be $7.45 for shipping. Another thing to plan is packaging. You can use USPS priority mail boxes for these at no extra charge, but if the item you're sending doesn't fit in the packages available, then you need to buy your own, so that's more money you need to consider. (ex: a shoe box will not fit in the usps priority mail boxes.)
For the buyer, you pay for the shipping, the shipping is always $7.45. Unless the seller wants to discount it. Whatever the seller deducts from the shipping cost will be coming out of their earnings so be mindful when offering super low prices because sellers already have to consider the poshmark fee, packaging, and shipping.

The merchandise and "fakes" being sold on Poshmark:
As you can tell from the other reviews, there are MANY "fakes" on Poshmark. One good thing is if you purchase an item over $500, Poshmark says it will verify its authenticity for you. (I never tried it because I haven't purchased anything at that price yet) So if someone sells an item for $499, keep in mind that it could be to skip that process. The sucky part is you'll only feel secure about the products being authentic if they're over $500 to get it verified. But who is on Poshmark to spend over $500? Most people go on there because of Poshmarks advertisements showing how much of a great deal you can get on brand names. I don't see spending over $500 as an amazing deal. But that's just me.

Unfair reviews and ratings by buyers:
Poshmark will absolutely not help you with this. They flat out tell you there is nothing they will do about unfair rating and reviews; the buyer can choose how they want to rate you based off of anything. They tell you when you make an account to make sure you describe your items very well and take very clear photos; especially if there are any defects or details you think the buyer needs to see or know about. So let's say you did that, an example. There is a scratch on a shoe, you take clear photos of the scratch, you write it in the description, the buyer gives you a 3-star rating when they receive the item and selects that you need to improve your item description, writes "the shoe has a scratch". Even though you clearly wrote it in the description and attached a photo of it when they purchased it. Poshmark lets the buyer decide how they want to rate you and gives them the freedom to say anything, whether its false information, or something that was/is out of your control (ex, shipping delays during the holidays or covid or any reasons). This is one of the worst things because it affects you as a seller and makes it so no one wants to buy from you if you have bad reviews or low stars.

Copyright and your photos:
I found a person who was using my photos on their listings, this person took a screenshot of my listing and used it on their own. I reached out multiple times to Poshmark and to the copyright department. When I did research online I found a Poshmark blog that said "Most people will be a-okay with the use of their image, as long as you cite the source, but getting permission is always best. If an image is used without permission and the owner of that image reaches out to us, we are legally obligated to remove the listing." So about a week after reaching out to multiple emails on poshmark, customer support finally responded back saying they take this stuff serious and that they took the photos off that persons listing. (the listing was still there, just no photo)

My experience:
What changed my whole experience with poshmark was the unfair ratings and them not doing anything about it. I sold a pair of shoes and very clearly described that they are best for narrow feet, I mentioned the brand is known to run half a size small so to at least purchase half a size larger than normal. I also included in the description an example saying if you wear a size 5.5, get a size 6. The buyer rated me badly when they got them and selected for my areas of improvement that I need to improve my description and for additional comments she put "too small". However, she did not try to return them (if they were too small, why not try to return them?). Let me tell you my side of the story, other than me being clear about how that shoe size ran in my description. I noticed after that the person who bought it had two listings on her page of the same exact shoe but in different sizes. It gets better too, she was also using MY listing photo of the shoe! (copyright), but anyway, shouldn't she have known about the sizing if she already owned a couple pairs of the same shoe? On top of how I described the sizing? She offered me a very low price for them, way below what I was asking. I thought to myself, why not make someone very happy and accept it, they're beautiful luxury slides made in Italy, brand new with the original box and dust bags. So I accepted the low offer believing she was going to be stoked. I printed the slip, wrote a handwritten thank you note (even mentioned as a tip if they are still a little tight, to wear them with thick socks around your home because since they are leather, they will stretch) and I shipped it within a couple of hours of accepting the low price she offered for them. All that to receive a bad rating. Because of her rating, I was no longer a 5-star seller on Poshmark. And to throw it in my face, this person using my photos for 2 of her listings. Now when I thought about all of this later, I wondered if she did all of that just to resell the shoes for a higher price? Could that be why she even stole my photos? Because why not try to return them if they were "too small". When I reached out to customer care about the rating I said, how is it my fault to get a bad rating for things I clearly mentioned in the listing before she purchased it? They basically apologized and said don't let it disappoint you but there is nothing we can do about it, buyers can decide to rate you and write whatever they want. I blocked the buyer after I made sure they removed my photos from her listings because I didn't want to risk dealing with them again or stealing my photos again.

Poshmark has a thing where they freeze your listing and you cannot edit it after a person purchases your item. And that is for reasons like this, if someone said you didn't put a photo of something, or you didn't mention it in the description. I don't understand why that couldn't back me up in this situation? I did notice if you are selling more than one item in the same listing (if you have multiple of the same thing or different sizes in one listing), then it doesn't freeze it after a person buys.

I have been using Acuvue contact lenses for the past 11 years. I usually buy the 90 day pack(dailies). I had been having severe irritation in my left eye and the day before I contacted Acuvue I had opened up one of my new contact lenses and noticed there was something that looked like bubbles on the lens. When I was able to get a close look at it, I realized that it had small holes in it. It was for my left eye. It made me wonder if maybe there had been problems with the other lenses because of the irritation I had been having in my left eye. I had a very clear photo of the lens and had contacted the company to let them know about this situation. I had gotten several calls, voicemails, and emails from the company after I Contacted them, but because of my work schedule and the company hours I wasn't able to connect right away. One of the times I was able to speak with someone briefly they acted concerned and said they wanted to make sure that my eyes were ok and they wanted to know more about the incident. I was busy at the time and told them that I would call back when I was free. When I called back I spoke with a person with a totally different attitude. Someone who showed no concern about my eye whatsoever and only about the company not taking blame. I was totally disgusted by the way I was treated and talked to. She never once asked me about my eye. She kept changing my words and putting new words in my mouth. She would say things like"So you're saying this did not happen to any of the other contact lenses just this one?" I never said that. By the end of the conversation She told me she was going to refund 76 cents for ONE contact lens. First of all, that is a total insult! Companies give out Coupons for more than that! Do you sell ONE contact lens?! I wasn't even looking for a refund. I just wanted them to be aware of the situation. But that really upset me! By all the calls I got from the company and voicemails acting concerned and wanting to make sure that I was ok. I was very impressed at first. I thought the company actually cared.
But after talking to that person on the phone I was/am so disgusted. Everyone that I have talked to about this situation and how the company handled it was just as surprised and disappointed as I was.
Another thing that really surprised me was why didn't anyone ask me for the photo I have? I have a very clear photo of the lens. I would have expected that they would want to see it? Don't they care about their quality?

I'm so disappointed in this company. I've been wearing Acuvue lenses for 11 years and the way I Feel right now, if I could find another company that has these lenses I'm going to change. This was the most horrible customer service I've ever dealt with and they have totally lost my respect.

I have never hung up the phone content after speaking with guess customer service, and I have been a loyal guess shopper since I discovered the brand years and years ago. I love the style of their clothes but I wish I could find another brand similar so I don't ever have to deal with the customer service. I am a huge shopper and rarely ever return anything, the one time I went to return a gift I bought my sister for her birthday from Guess online, it had to be sent to the warehouse(the store was closed due to covid) they sent it back and accused me of having used the two items, even though in front of my eyes my sister put it on to try the size(She always wears XS at Guess, so do I and I am bigger than her. The product was abnormally small for guess. She is a size 0 and the XS looked like it belonged on a barbie doll, as if someone shrunk the piece of clothing. That wasn't even normal for Guess clothing) anyway, my sister said it was too small, i folded it and put it back in the bag it shipped in, tags still on and it still being completely brand new, I didn't touch it until I shipped it out. Later I got an email saying I got refunded for only 1 out of 3 items, so I called and the lady on the phone told me it looks like they shipped back two of the items because they were worn. I lost it from being in shock of how that is even possible. I had to be on hold for so long and talk to so many people, the problem never got resolved through customer service. All they kept doing was blaming other people and basically saying there's nothing I can do about it. They completely changed my feelings about the brand. They proved so much to me that they don't care at all about customer satisfaction with them or the brand AT ALL. Also, they even charge to return packages during the Corona, while other companies that are cheaper than guess were bragging about free returns online since their stores were closed. I was so lucky that I called my local store to see if they had opened yet(even though the guy from customer service on the phone told me they were closed), the store answered and told me they were open and to come on in and they'll see how they could help me. I told them the issue and showed them the clothes when they arrived from being sent back from the warehouse, they were just as confused as I was and went out of their way to help me after I explained how much I had to go through in circles and being accused of what was clearly wrong. So anyway, that is just ONE example of horrible Guess customer service out of many that have happened. I really understand if some companies don't follow the"customers always right" thing, when I worked in retail I wanted that to be a thing. But when the customer is actually right and they are 100% blaming me for something I did not do, how do you even react to that? I can't even describe the feeling. It's one thing if it fit me so I'd keep it just so I don't have to deal with the horrible customer service on the phone, but it was expensive and couldn't fit anyone I know either and I just wanted my money back! I had ordered a size up for my sister already before sending the packages out. That money was only spent for her birthday. For anyone curious what it was, it was one of their newer workout tops. I attached a photo of the tops right when I received it back from them...
One more thing, don't ever expect a response if you email them through their website. I have never gotten a response from that, and expect to be on the phone for minimum 30 minutes from being on hold for so long and if you're lucky you won't get disconnected AFTER waiting that long on hold.:)

I give them two stars only because I love their clothes. One star for customer service. If you tried something on in the store and nothing is wrong with it and you love it, thats great! Just be careful if you order something online and for any reason you have to deal with customer service. Just avoid any reasons of having to get in touch with them and you'll be fine. I used to talk so highly of Guess until I had to deal with their customer service