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Rm M.

Contributor Level

Total Points
82

1 Review by Rm

  • ZAFUL

2/6/20

Honestly the worst experience I have ever had with a company in my life. Most slow trash site I've ever used. They take months to give you your stuff, any inquire about it, just gets a further and further date! They also had the audacity to report this very review to say it wasn't truthful. They temporarily took my review down, until I provided the proof in full!
What I left out of my original review, because I wanted to be more kind, was that they originally only sent a couple items I ordered, then the rest months and months later. Then when the final package came, 3-4 months later it was missing an item. When I reported the one missing item they wanted proof that the package had been tampered with. I told them nothing is wrong with the package, you just didn't put the item in! Then I realized I actually had an email from them saying this item was out of stock. So my question is this why didn't you the day you knew you were out of stock, and could not send my item issue me a refund immediately? Once they made me show proof of this, Then they told me they were refunding me in their coins, a credit! Hahaha I said not a chance I would never order from your site again. What wait another 3-4 month? Think I'm an idiot? Hahaha Can you imagine waiting that long for something after the original length was like 10-14 days wait. Then they want proof at item wasn't in the the box. What kinda of business is this. I still have not received my 16.99usd refund. Don't you think after waiting months for your stuff they should give you something to say sorry. At least a refund for the items months later!
And to top it off if you look below they mention express shipping, up after I didn't get my shipment why did you take it upon yourselves to send it that way? Maybe after month two. Trash trash trash
Never order from here!

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Charlie F. – ZAFUL Rep

Dear Rm,
Thank you for taking the time to give us feedback.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Rm Has Earned 2 Votes

Rm M.'s review of ZAFUL earned 2 Very Helpful votes

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