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R M.

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Experience: Business

Member since January 2020

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1 Review by R

Fraud with shipping costs, customs duties and taxes, until October 2019 the least expensive option up to 5 American pounds / lb was used for shipping via USPS, which DHL / Deutsche Post registered use as a partner for Germany. The necessary customs clearance could be carried out as a self-customs officer (you have to register informally by email at DHL / Deutsche Post // *******@deutschepost.de) at the responsible customs office (where you live) or with the 6 euros allowance from DHL / Deutsche Let the post do it. With the newsletter at the beginning of November 2019, myus.com informed that the shipping methods Least Expensive Option, which had changed partners up to 5 lb. From this period, the packages are sent via Yun Express (China), which also use USPS and then DHL in Germany. However, Yun Express does not send its parcels directly to Germany, but lets them land in another EU country. As customs clearance in the EU takes place in the recipient country, the responsible customs authorities trust that Yun Express will do so. But no matter whether sent via myus.com or directly from China, Yun Express always imports the goods in another EU country and then sends them to Germany via DHL without any customs duties or taxes. Myus.com only charges a flat rate of 50% for the shipping costs for duties and taxes that are not paid and where most tariffs are around 10% plus 19% import tax. But up to 150 euros the goods are duty free. So for a package of $ 112, I had to pay the following cost, $ 18.99 shipping plus $ 53.21 for duties and taxes. My package was imported into the EU via the Netherlands and then brought to Germany by DHL with me without ever seeing the German customs. I have asked Yun Express and myus.com to send me the customs declaration. To date, I have been owed. Mail is not responded to or automated mails are sent. The special one sends with FEDEX or UPS, DHL does not charge customs and taxes from the start myus.com. You have to do the customs clearance yourself or through the parcel service provider. Also, only goods that are sent to the EU with Yun Express are subject to customs and tax charges via myus.com. But if you use the Shipping Calculator on myus.com, of course it does not show this, that flat-rate duties and taxes are calculated. A method has been found to redesign the most used shipping method as a profit-maker. That this is of course criminal and punishable, whether criminal or customs, you can drop under the table. Customs duties and taxes collect a flat 50% but do not register or pay anything yourself
Charlene M. – MyUS Rep
Please contact us from https://www.myus.com/about/contact/. We would like to provide you with assistance for this issue and any documentation you require.

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