Russell K.

I used the Citi Shop Your Way MasterCard for a few weeks before I tried to make airline reservations. It was declined. I had to use another card which was accepted immediately.
Then I called the telephone number on the card and waited between five and ten minutes. The rep told me that she could see that my purchase had been declined, but she could not help me. She would have to transfer my call to another department. I waited about fifteen minutes on hold listening to three messages that said that my wait time was five minutes. I disconnected the call.
I called again the next day, waited five or six minutes, and went through a similar process. However, this time the rep took my information and said that he would return my call soon. I still don't know why my card was declined or if this issue will persist.
This card is going into the back of a drawer and will be used as an emergency backup.