I rented a private apt in London and paid in full - a rental, cleaning fee and security deposit for a three day stay.An hour later I received a paypal money request from flatbookfor a second security fee. I called home away and flatbookfor that apologized as a "clerical error". The apt turned out to be a bedroom in a shared house with only a mattress, we didn't stay and asked for a refund. Home away said we are only an advertiser talk to flatbook, flatbook said, we are in Canada and are not responsible for bad descriptions. Neither refunded me anything not even my security deposit. Don't be a victim like me, use reputable hotels, home away is a scam