I've been disappointed twice. The products I received were not at all the ones I ordered. For example, instead of three different full-sized Clinique lipsticks, for which I paid $29, I received three identical, weird combinations of a lipstick and mascara in one. Weird. Must be samples--I've never seen them at a Clinique makeup counter. Tanga told me to take a photo of them, but it was during a busy time of travel and work, and I didn't do it within the 30-day limit. Most recently, I ordered a pouf that came in the wrong color. A customer service woman sent me a label so I could ship it back for free, and she told me she'd credit my credit card as soon as she saw that it had been mailed. Well, that was a week ago, and, of course, no credit yet. I think I've placed my last Tanga order.