Rihab A.

This was one of the scariest flight for me and for many others. Sunwing had to switch planes from 737 Max to a plane from Eastern airline. The plane looked dated with tapes everywhere on arm rests and ceiling. After an hour of delay at the airport and about 2 hours sitting on the plane with no explanation we finally started to move but then we had to stop because the power on the plane went off. We were told that they need to recharge something. When we asked to switch planes, we were told that we can get off but had no guarantees that we will be able to be placed on another plane because all Sunwing flights from Punta Cana were full. When people started to panic, the pilot decided to open the doors of the plane and asked all of us to leave. Not many explanations were given to us as to what will happen. 15-20 minutes later we were asked to board the same plane. Since we did not have other option, we agreed to board but of course we were all praying for a safe landing. The videos I have show people were panicking as they started to call their loved ones. Not a cool move from Sunwing or from their sister American company Eastern Airline who were not sympathetic at all. We arrived at 2:05AM instead of 10:45pm.