For my wife I booked and paid for a room at the Radisson Red Miami Airport Hotel through Zenhotels. My wife arrived to check in and was denied a room citing there was a water problem. She was able to get the last room at a hotel next door but had to pay out of pocket. I contacted Zenhotels and they said they would call the hotel. No resolution and they stopped answering texts. I used my credit company to protest the charge. Zenhotels told them my wife checked in and out and that is a lie. Luckily she was one of 15 people denied a room and she can get some of them to substantiate her claim. I will never use this booking site again. Beware!
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