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For my wife I booked and paid for a room at the Radisson Red Miami Airport Hotel through Zenhotels. My wife arrived to check in and was denied a room citing there was a water problem. She was able to get the last room at a hotel next door but had to pay out of pocket. I contacted Zenhotels and they said they would call the hotel. No resolution and they stopped answering texts. I used my credit company to protest the charge. Zenhotels told them my wife checked in and out and that is a lie. Luckily she was one of 15 people denied a room and she can get some of them to substantiate her claim. I will never use this booking site again. Beware!
Tip for consumers:
The first email I received stated the business was actively trying to resolve the problem. After a number of days and no answer I wrote them again. They did not respond! After lying to my credit card company I now have to write a signed letter explaining the situation again. This process has been time consuming and frustrating because it should be a easy fix since the hotel could not provide the service that was paid for.
Ric R.'s review of Zenhotels earned 3 Very Helpful votes
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I was charged for my hotel room twice. Calling fraud on this company. Save your money and book...
Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number and describe the problem so we can assist you?