Ricky H.

Last year I received my social security disability and was told to be on the lookout for a direct Express card. I had just moved and the only people who had my new address was the social security office and I hadn't even put in a change of address form yet. A couple of days later I received a NetSpend card in the mail with my name on it and when I called to see if my benefits was on it I was told that this was the card I was waiting for and they gave me the account number and routing number for me to send to the social security office and was told to apply for the stimulus check and to enter the information they gave me. I was told there was a time limit and to hurry up and apply. I used the information and applied for the stimulus payment and before I could contact the social security office I received a direct Express card in the mail? I contacted them to activate my account and told them what NetSpend had done and they stated that they are not affiliated with NetSpend and the social security office wouldn't be sending me a netspend card EITHER! I contacted them about it and was given the run around and continually lied to. When I tried to use the irs website to change the account information it was too late! Last year I kept calling and emailing them about my payment and was told that I never got one and this year I got on the irs website and it shows a scheduled deposit on April 15th? I received a letter from the IRS stating that payment was taken for child support but the 2nd payment is clear and nobody can take it away. The irs website shows a scheduled deposit on January 4th to the NETSPEND account and I haven't received my money yet? NetSpend keeps CLAIMING that there is no record of any transaction and to contact the IRS? I have done so on many occasions and they have informed me that if it says scheduled deposit on a certain date and has the account number than they DID IN FACT SENT IT! Now I'm having to file a trace on the payment to find out where my money is! Netspends app shows NOTHING ACCEPT TO BE READY FOR A ECONOMIC STIMULUS PAYMENTS AND TO MAKE SURE I HAVE A CARD AND IT KEEPS SENDING ME EMAILS about having direct deposit when I am signed up for EVERYTIME ALERTS?! IF NETSPEND DIDN'T LIE TO ME I WOULD HAVE ALREADY RECEIVED MY PAYMENTS BECAUSE PEOPLE ON SOCIAL SECURITY DIDN'T HAVE TO DO ANYTHING AND THE FUNDS WAS AUTOMATIC... NOW I'M TRYING TO GET THE MONEY AND ANSWERS EVERYBODY ELSE HAS GOTTEN AND DON'T KNOW HOW LONG IT WILL TAKE TO GET MY MONEY BUT 1 THINGS FOR SURE... THE IRS AND THE SOCIAL SECURITY OFFICE IS AWARE OF THE SITUATION AND I INTEND ON CANCELING THE ACCOUNT TO MAKE SURE THE NEXT ROUND OF STIMULUS PAYMENTS DEPOSITED WILL NEVER GO TO MY NETSPEND CARD! AS OF THIS MORNING THE IRS WEBSITE STILL STATES THE PAYMENT WAS SENT AND WHEN I CALL NETSPEND I BET THEY SAY THE SAME THING... THEY DON'T HAVE ANY KNOWLEDGE OR RECORD OF ANY TRANSACTION... BUT METABANK SAYS IT'S NOT THEM AND THEIR NOT INVOLVED WITH IT BUT THEIR NAME IS ON THE CARD AS THE ONE WHO ISSUED IT AND MASTERCARD ISNT INVOLVED BUT THEIR LOGO IS ON THE FRONT? I BELIEVE THEY ARE STEALING MONEY FROM PEOPLE (AT LEAST IN MY CASE) AND SOMETHING SHADY IS GOING ON WHEN A COMPANY LIES TO A DISABLED PERSON AND TRICKS THEM INTO ACTIVATING THERE CARD AND WILL NOT STRAIGHTEN THINGS OUT BETWEEN THE IRS, SOCIAL SECURITY AND MYSELF!