I read all the reviews after I placed my order I can honestly say that I absolutely loved my order no problem ordering on the web site and with engraving the jewelry also. It was beautiful and good price but when I did call them a few days after my order to confirm that my order would be here in time for mothers day I could not got the life of me understand the young lady on the phone I though I was talking with a foreigner and there was so much back ground noise of people in the company on the phones that I had a hard time talking to her also she couldn't even understand me lol. But in a nut shell I'am very happy with my order I would definately order from them again.