Rick F.

I ordered some fairings for my Honda CBR 600F4I race bike on this site.
http://4wheelonline.com/StreetBikes/hotbodies-bodywork-honda.*******.0#CBR600F
I originally made my order on on 12/30/2017. My plan was to have these fairings in about 1 month and install them for the 2018 race season. After all the lead time on the manufacturers website states 2-3 weeks and doesn't seem unreasonable. See link.
https://www.hotbodiesracing.com/product/honda-cbrf4i-2001-07-race-bodywork/
This is way off for what it has been with 4wheelonline.com. It is now May 3,2018 and I still haven't received the product nor do I know if 4wheelonline.com has ordered it. Overall my buying experience has been quite the hassle with 4wheelonline.com.

So lets get started after ordering the product from 4wheelonline.com on 12/30/2017 I received a phone call from the company on 1/2/2018 confirming a 30 day lead time. I was fine with this and acknowledged that this was going to be the same anywhere I bought the parts. On 1/4/2018 I received a second phone call from 4wheelonline.com because there were going to have to double ship the parts. The parts were going to need to ship to there facility then to my house. Also they informed me that they would need to charge me for the second shipping fee which was $35 dollars. Again i was fine with this as 4wheelonline.com was still the cheapest place to get these parts.

So at this point it is 1/4/2018 and I figuring 4wheelonline.com is just ordering the product. I should expect the product about mid February Right? Well i guess not. Mid February comes around an still no fairings. February 7th 2018 I email customer service to ask for a tracking number on the product and get a generic response back. See below.

Hello,

We always try to get customers their tracking numbers within 48 hours after their item ships. We will email it to you once we get it.

Thank you,
Steve

So I figure fine maybe then just haven't received the items yet. Mid February I decide to call into 4wheelonline.com because i still have not received a tracking number. Someone tell me then they need to get a hold of the manufacturer to figure out what is going on. Get a call back promptly later with them telling me the ship date will be 4-12-2018. At this point i am a little frustrated because it seems like someone has not put my order through to the manufacturer. The normal lead time on the item has just doubled. So i bite my tongue.

The week before 4-12-2018 comes around and I call 4wheelonline.com for a tracking number. After much back and forth there is still nothing. Call in on 4/12/2018. They tell me the item is in production and i should receive it in about 2 weeks. 4/16/2018 send another email asking for an update... Nothing back. 5-2-2018 send in a track number request still nothing as of yet. I just want my parts or a full refund at this point. Terrible customer service. Overall terrible company. I don't care if in there eyes the items are special order they can't even seem to order the parts and get them shipped to me. No place in the world does it take 5 months to get fairings. I could have ordered cheap Chinese fairings and they would have come faster from china then this company.